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Refund Policy

Refund Policy

Last Updated: November 8, 2025

At djrosiej.com, we value your business and strive to provide excellent service and clear expectations for all bookings, services, and digital products. This Refund Policy explains how we handle refunds and cancellations.

1. Event Bookings and Deposits

  • All bookings require a non-refundable deposit to secure your date.

  • The deposit amount and payment terms will be outlined in your booking agreement or invoice.

  • Deposits are non-refundable under any circumstances, as they cover time reserved and administrative costs.

If you need to reschedule an event, we will make every effort to accommodate your new date based on availability. Rescheduling requests must be made at least [X days/weeks] before the original event date.

2. Cancellations by the Client

If you cancel your booking:

  • Cancellations made more than [X days/weeks] before the event may be eligible for a partial refund, minus the deposit.

  • Cancellations made within [X days/weeks] of the event will not be eligible for any refund, as the date has been held exclusively for you.

Please review your individual booking agreement for exact terms.

3. Cancellations by DJ Rosie J

In the unlikely event that DJ Rosie J must cancel due to illness, emergency, or circumstances beyond control:

  • You will receive a full refund, including any deposit,
    or

  • We will work with you to reschedule your event to a mutually agreed-upon date.

4. Digital Products and Downloads

All sales of digital products, mixes, or downloads are final due to the nature of digital content. Once access or a download link has been provided, no refunds or exchanges can be issued.

If you experience any technical issues accessing your purchase, please contact us at [insert email address], and we’ll be happy to assist you.

5. Merchandise

If you sell physical merchandise:

  • Refunds or exchanges are available within 14 days of delivery for items that are defective or damaged upon arrival.

  • To request a return, please email [insert email address] with your order number and a photo of the item.

Customers are responsible for return shipping costs unless the item was received in error or damaged.

6. Contact Us

If you have questions about this Refund Policy, please contact:

DJ Rosie J
Email: dj.rosie.j@gmail.com
Website: https://djrosiej.com

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